SuppScore

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.suppscore.com (the "Site").

Section 1 – Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

Section 2 – How We Collect Information

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.

We collect your email address if you sign up to our newsletter.

Section 3 – How Do We Use Your Personal Information?

We use your email address to communicate information to you about our services, ingredients, supplements, latest news, reviews, blogs, and relevant information to the services we offer.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how people browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use Device Information to provide you with targeted advertisements or marketing communications about relevant products and services we believe may be of interest to you, via third party providers. These third-party providers include Google and Facebook.

Marketing Preferences

We would like to send you information about products and services of ours that we think you might like. We may send you marketing communications, product information and promotional offers:

  • If you have consented to receiving such communications from us
  • If we have an existing business relationship with you and can rely on your implied consent
  • If you are from a country where the laws permit us to send you such communications based on our legitimate interests, and have not opted out of receiving communications from us (for example the EEA or UK)
  • If you are from a country where the laws permit us to send you such communications

The marketing communications we send will be in relation to our own services, your personal data will not be used for third-party direct marketing unless separate explicit consent has been collected for that or you are from a country where the laws permit such processing.

You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us at any time:

  • You can unsubscribe by using the unsubscribe directions or link included in marketing communication from us; or
  • You may withdraw your consent by contacting us by e-mail at info@suppscore.com

Customers located in certain regions, such as the EEA and UK, also have the right to object to their personal data being processed for direct marketing purposes at any time. If you would like to object you can contact us by e-mail at info@suppscore.com

We will process all requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

Section 4 – Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

We use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Section 6 – Behavioural Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

Section 8 – Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Section 9 – Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Section 10 – Data Retention

When you subscribe to our newsletter, we will maintain your email address for our records unless and until you ask us to delete this information.

Section 11 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Security Cookies

12 cookies

Strictly Required Cookies. These cookies are required for the website to run and cannot be switched off.

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Google Analytics / Shopify

12 cookies

Reporting and Analytics - These cookies allow us to measure visitor traffic and see traffic sources by collecting information in data sets. They also help us learn about the most popular products and activities in our store.

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Ad Cookies

9 cookies

Marketing and Retargeting. Marketing cookies are used to target advertising to a user (behavioral targeting). They are often served by third party companies, and track a user across websites.

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Section 13 – Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Section 15 – Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@suppscore.com.